The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing. Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.
The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare.
Opening Keynote Address:
Using Innovation In Warehouse Management To Maximise Operational Efficiencies And Drive Customer Experience
- Understanding what world-class warehouse management looks like in 2018 and how innovation will impact your profits and customer experiences
- Ensuring your infrastructure is agile enough to maintain excellence, scale and remain profitable when customer expectations are high
- Using machine learning and artificial intelligence to optimize your operations and drive efficiency
- Evaluating how robots can cost-effectively be used to automate your warehouse, reduce costs and drive productivity
- Assessing which packaging innovations will drive customer engagement and differentiation whilst remaining eco-friendly and secure
Case Study: Assessing How Pureplays and Bricks & Mortar Retailers Can Best Collaborate On Delivery So Everyone Benefits
- Evaluating how a pureplay can best integrate their operations with a bricks and mortar retailer to drive delivery customer experience and sales
- Understanding the new sales opportunities the relationship creates for the bricks and mortar partner
- Ensuring operational excellence with the returns procedure
- Overcoming the challenge of brand protection when things don’t go to plan
- Assessing where this relationships is headed to drive new opportunities for all parties
||Welcome Back From The Chair
Managing Relationships With 3PLs During Peak Delivery Periods Of Delivery To Improve Customer Experience
- Establishing best practices of improving forecasting accuracy across job functions during periods of peak delivery
- Evaluating how to strengthen your relationships with 3PLs when companies are fighting over limited capacity
- Understanding which 3PL integration pitfalls to avoid when demand is high
- Ensuring your 3PL relationships allow you to remain agile, scale your business and drive profits during peak periods
- Assessing how to manage peak expectations with 3PLs, customers and staff to ensure smoother operations
Ensuring Your Returns Policy Supports Sales Whilst Avoiding Disruption To Your Business
Panellist TBC, Narvar
The moderator will ask some of the following questions:
- Which returns policies are the most effective for retailers in 2018?
- How can you overcome the barrier returns creates for sales whilst minimizing the impact on the bottom line?
- How can you best turn returns into an opportunity to differentiate for your business?
- What steps can you take to make the returns process easier for your customer and for your business?
- How can you best communicate your returns options to your customers?
- What key operational pitfalls should you watch out for when dealing with returns from another country?
- How should you approach shipping with one carrier and returning with another?
- When is charging for returns and acceptable policy?
- Which technologies offer the most value in an effective returns strategy?
- What should a returns strategy look like for large items?
Closing Keynote Address:
Evaluating What Operational Excellence Will Look Like In 2020 And What You Should Do Now To Prepare
Dave Crellin, Head of Online Operations, Sainsbury's
- Evaluating how warehouse management will develop over the next two years
- Assessing which new operational strategies retailers will be using by 2020 for peak delivery periods
- Predicting how will returns strategies change over the next two years
- Assessing which new supply chain innovations are likely to become commonplace by 2020
- Understanding the impact of the cloud in retailers’ infrastructure decisions by 2020
- Evaluating what retailers can do today to prepare for the operational landscape of 2020 delivery
||Chair’s Closing Comments