eDelivery Expo

2018 Conference Tracks

  • The Final Mile

    The Final Mile

    21 March, Theatre 4

    With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors.  This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.  

    We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience. Bringg Logo

  • Operational Excellence

    Operational Excellence

    22 March, Theatre 4

    The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing.  Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.

    The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare. Narvar GFS

  • The Final Mile
  • Operational Excellence



22 March, Theatre 4
  1. Chair's Introduction
  2. Chair's introduction
  3. Opening Keynote Address

    Evaluating What Operational Excellence Will Look Like In 2020 And What You Should Do Now To Prepare

    • Evaluating how warehouse management will develop over the next two years
    • Assessing which new operational strategies retailers will be using by 2020 for peak delivery periods
    • Predicting how returns strategies will change over the next two years
    • Assessing which new supply chain innovations are likely to become commonplace by 2020
    • Understanding the impact of the cloud in retailers’ infrastructure decisions by 2020
    • Evaluating what retailers can do today to prepare for the operational landscape of 2020 delivery  




    • Dave Crellin
      Company Logo
  4. Opening Keynote Address

    Driving Market Share And Customer Experience Through Best Practices Of Same Day Delivery

    • Understanding customer expectations and business case around same day delivery
    • Building a cost-effective same day delivery strategy the offers real ROI and customer engagement
    • Assessing and overcoming the key same day delivery challenges
    • Comparing and contrasting key same day delivery carrier options and which technologies to invest in
    • Evaluating how you can differentiate yourself in a commercial way from other retailers offering same day delivery to impress your customers



    • Nigel Blunt
      Company Logo
  5. Presentation:

    NOVUS: Attracting The Next Generation Of Supply Chain Professionals


    • The supply chain skills shortage
    • Why is graduate talent important?
    • Success stories
    • Working together as a profession



    • Andy  Kaye
      Company Logo
  6. Fireside Chat:

    How To Approach Two-Person International Delivery When You Are Expanding Quickly 


    • Introduction to Made.com and their delivery strategy
    • What considerations does delivering large items bring to a delivery strategy?
    • Which key pitfalls should retailers be aware of when delivering internationally? 
    • What does an effective international returns policy look like with two-person delivery items? 
    • How do delivery customer expectations differ in different countries?  
    • How can you best manage relationships with international 3PLs for to help you expand quickly? 
    • Which key warehousing and logistics considerations will help you satisfy the international customer?




    • Julien  Callede
      Company Logo
  7. Sponsor Keynote

    Putting Delivery At The Heart Of Your Growth Strategy

    Dan Ennor, Commercial Director from GFS unlocks the secrets to how delivery can be used to drive conversion, customer loyalty & business growth whilst maintaining operational efficiencies

    Join this session to understand how to make delivery an enabler for revenue growth and not a barrier:

    • Discover GFS’s four-point strategy for growth and how to implement it
    • The complexities and pitfalls to avoid
    • Customer insights – examples of how some retailers are leveraging delivery to achieve 50% year-on-year growth in online sales


    Don’t miss out – attend this session to claim your free ‘Toolkit for Growth’ handbook.


    • Daniel Ennor
      Company Logo
  8. Sponsor Keynote

    7 Steps To Building State-of-The-Art Delivery Operations

    Considering the drastic changes that the delivery market has undergone over the past few years, companies that want to remain viable need to achieve logistical excellence in terms of both operational efficiency and customer experience.

    This presentation will present the best practices required to achieve these goals:

    • How to streamline your processes, improve their efficiency and reduce related costs
    • Technologies to provide comprehensive visibility and communicate effectively
    • Ways to customize your customers' experiences in order to build loyalty



    • Raanan Cohen
      Company Logo
  9. Welcome back
  10. Presentation

    Addressing Retail Market Volatility: Operational Innovation To Generate Agility, Maximise Efficiency And Drive Customer Experience

    • Assessing the key market characteristics affecting retailers' delivery strategies
    • Creating the right vision, business response and opportunities
    • Ensuring your focus remains on the customer and service
    • Building flexible replenishment to meet multi/omni-channel demand
    • Understanding how to effectively collaborate with various parties
    • Addressing the challenges of insourcing, outsourcing and 3PL relationship management
    • Using innovation opportunities in warehouse automation, robotics and transport fuels



    • Tim Chicken
      Company Logo
  11. Welcome back
  12. Presentation

    What Can The eCommerce Sector Learn From A Fast Growing, Highly Innovative, International Delivery Disruptor? 

    • The world of work and how people want to work is changing 
    • On-demand apps can help grow traditional sectors rather than rival them 
    • Delivery is motored by technology - how machine learning means quicker delivery times 





    • Caroline Hazlehurst
      Company Logo
  13. Panel Discussion

    Ensuring Your Returns Policy Supports Sales Whilst Avoiding Disruption To Your Business

    The moderator will ask some of the following questions:

    1. Which returns policies are the most effective for retailers in 2018?
    2. How can you overcome the barrier returns creates for sales whilst minimizing the impact on the bottom line?
    3. How can you best turn returns into an opportunity to differentiate for your business?
    4. What steps can you take to make the returns process easier for your customer and for your business?
    5. How can you best communicate your returns options to your customers?
    6. What key operational pitfalls should you watch out for when dealing with returns from another country?
    7. How should you approach shipping with one carrier and returning with another?
    8. When is charging for returns and acceptable policy?
    9. Which technologies offer the most value in an effective returns strategy?
    10. What should a returns strategy look like for large items?


    • Anthony  Gavin
      Company Logo
    • Levi Young
      Company Logo
    • Matt Curry
      Company Logo
    • Richard Locke
      Company Logo
  14. Panel Discussion

    How Will Delivery And Customer Convenience Change By 2020 And What Should You Do Now To Prepare?

    The moderator will ask some of the following questions:

    1. What will a state of the art delivery look like in 2020 and what should you do now to prepare
    2. What will customer expectations be around one hour delivery by 2020 and what should your strategy be today?
    3. What advances can we expect with drone delivery by 2020 and what should you do today to prepare?
    4. How will bicycle delivery be impacting eCommerce by 2020 and how can you integrate it into your strategy today?
    5. How will robot and self-driving delivery be impacting retailer's delivery strategies by 2020 and what should your strategy be today?
    6. Which drop off points beyond the home will prevail by 2020 and what should your strategy be today?
    7. What proportion of deliveries will be made to customers' boots and lockers by 2020 and should you integrate it into your strategy?
    8. How will driverless vehicles and robots impact the delivery market by 2020 and what should you do now to prepare?
    9. How seriously should retailers take subscription models as part of their delivery strategies?
    10. How important will instant returns be by 2020?


    • Caroline Hazlehurst
      Company Logo
    • Robert  Kulawik
      Company Logo
    • Samantha James
      Company Logo
    • Tim  Stevens
      Company Logo
  15. Closing Fireside Chat

    Personal Logistics: What Role Can A Tech-Enabled Logistics Business Play In The Average Person's Life?


    • What is Quiqup? How did it start and what does it do?
    • What is Quiqup’s consumer app? How has it changed from when it first started and where is it going?
    • How does the app have a role to play in the B2B side of the business?
    • How does the business manage a number of different offers and speak to a number of different audiences? 
    • Sahil  Sachdev
      Company Logo
  16. Chair's Closing Comments
  17. Closing Address

    Using Visibility And Tracking As A Key Way To Differentiate Your Last Mile

    • Achieving a clearer understanding of the growing customer demand for track and trace
    • Building a strategy that maximizes visibility for your customers as a key differentiator
    • Assessing how to achieve visibility if you have a mix of carriers
    • Evaluating what smaller retailers can lean from the big players regarding visibility and tracking
    • Predicting where visibility and tracking are headed for future strategic planning



    • Chris Haighton
      Company Logo
  18. Chair's Closing Comments
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 6
The NEC Birmingham

Gold Sponsors

Silver Sponsors


Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.