eDelivery Expo

2018 Conference Tracks

  • The Final Mile

    The Final Mile

    21 March, Theatre 4

    With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors.  This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.  

    We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience. Bringg Logo

  • Operational Excellence

    Operational Excellence

    22 March, Theatre 4

    The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing.  Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.

    The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare. Narvar Logo

  • The Final Mile
  • Operational Excellence



22 March, Theatre 4
  1. Chair's Introduction
  2. Welcome from IRX/EDX 2018 Chair
  3. Opening Keynote Address

    The Ecommerce State Of The Nation 2018

    • What does the eCommerce landscape look like in 2018, how will this develop and what key opportunities are emerging?
    • What key challenges does the industry face as customer expectations rise and competition remains fierce?
    • What tough questions do retailers need to be asking themselves to secure their future in an uncertain economy?
    • What key leadership skills do eCommerce executives need to focus on to drive success going forward?



  4. Opening Keynote Address

    Using Innovation In Warehouse Management To Improve Operational Efficiencies And Increase Engagement For Customers

    • Understanding what world-class warehouse management looks like in 2018 and how innovation will impact your profits and customer experiences
    • Ensuring your infrastructure is agile enough to maintain excellence, scale and remain profitable when customer expectations are high
    • Using machine learning and artificial intelligence to optimize your operations and drive efficiency
    • Evaluating how robots can cost-effectively be used to automate your warehouse, reduce costs and drive productivity
    • Assessing which packaging innovations will drive customer engagement and differentiation whilst remaining eco-friendly and secure



  5. Chair's introduction
  6. Opening Keynote Address

    Driving Market Share And Customer Experience Through Best Practices Of Same Day Delivery

    • Understanding customer expectations and business case around same day delivery
    • Building a cost-effective same day delivery strategy the offers real ROI and customer engagement
    • Assessing and overcoming the key same day delivery challenges
    • Comparing and contrasting key same day delivery carrier options and which technologies to invest in
    • Evaluating how you can differentiate yourself in a commercial way from other retailers offering same day delivery to impress your customers



  7. Case Study

    Assessing How Pureplays and Bricks & Mortar Retailers Can Best Collaborate On Delivery So Everyone Benefits (provisional title)



    • Karen Gibson
      Company Logo
  8. Case Study

    Using Visibility And Tracking As A Key Way To Differentiate Your Last Mile

    • Achieving a clearer understanding of the growing customer demand for track and trace
    • Building a strategy that maximizes visibility for your customers as a key differentiator
    • Assessing how to achieve visibility if you have a mix of carriers
    • Evaluating what smaller retailers can lean from the big players regarding visibility and tracking
    • Predicting where visibility and tracking are headed for future strategic planning



    • Chris Haighton
      Company Logo
  9. Sponsor Keynote
  10. Sponsor Keynote

    7 Steps To Building State-of-The-Art Delivery Operations

    Considering the drastic changes that the delivery market has undergone over the past few years, companies that want to remain viable need to achieve logistical excellence in terms of both operational efficiency and customer experience.

    This presentation will present the best practices required to achieve these goals:

    • How to streamline your processes, improve their efficiency and reduce related costs
    • Technologies to provide comprehensive visibility and communicate effectively
    • Ways to customize your customers' experiences in order to build loyalty



    • Raanan Cohen
      Company Logo
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors


Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.