The Final Mile21 March, Theatre 4
With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors. This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.
We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience.
Operational Excellence22 March, Theatre 4
The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing. Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.
The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare.
EDX is very good for meeting suppliers and for networking and networking is the critical element for me
It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
EDX is the place to be
EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
EDX is great, you cannot have multichannel without eDelivery