eDelivery Expo

2018 Conference Tracks

  • The Final Mile

    The Final Mile

    21 March, Theatre 4

    With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors.  This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.  

    We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience. Bringg Logo

  • Operational Excellence

    Operational Excellence

    22 March, Theatre 4

    The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing.  Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.

    The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare. Narvar Logo

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  • The Final Mile
  • Operational Excellence

Overview

Sponsor

22 March, Theatre 4
  1. Chair's Introduction
  2. Opening Keynote Address

    Using Innovation In Warehouse Management To Improve Operational Efficiencies And Increase Engagement For Customers

    • Understanding what world-class warehouse management looks like in 2018 and how innovation will impact your profits and customer experiences
    • Ensuring your infrastructure is agile enough to maintain excellence, scale and remain profitable when customer expectations are high
    • Using machine learning and artificial intelligence to optimize your operations and drive efficiency
    • Evaluating how robots can cost-effectively be used to automate your warehouse, reduce costs and drive productivity
    • Assessing which packaging innovations will drive customer engagement and differentiation whilst remaining eco-friendly and secure

     

     

  3. Case Study

    Assessing How Pureplays and Bricks & Mortar Retailers Can Best Collaborate On Delivery So Everyone Benefits (provisional title)

     

     

    • Karen Gibson
      Company Logo
  4. Sponsor Keynote
  5. Welcome back
  6. Presentation

    Addressing Retail Market Volatility: Operational Innovation To Generate Agility, Maximise Efficiency And Drive Customer Experience

    • Assessing the key market characteristics affecting retailers' delivery strategies
    • Creating the right vision, business response and opportunities
    • Ensuring your focus remains on the customer and service
    • Building flexible replenishment to meet multi/omni-channel demand
    • Understanding how to effectively collaborate with various parties
    • Addressing the challenges of insourcing, outsourcing and 3PL relationship management
    • Using innovation opportunities in warehouse automation, robotics and transport fuels

     

     

    • Tim Chicken
      Company Logo
  7. Panel Discussion

    Ensuring Your Returns Policy Supports Sales Whilst Avoiding Disruption To Your Business

    The moderator will ask some of the following questions:

    1. Which returns policies are the most effective for retailers in 2018?
    2. How can you overcome the barrier returns creates for sales whilst minimizing the impact on the bottom line?
    3. How can you best turn returns into an opportunity to differentiate for your business?
    4. What steps can you take to make the returns process easier for your customer and for your business?
    5. How can you best communicate your returns options to your customers?
    6. What key operational pitfalls should you watch out for when dealing with returns from another country?
    7. How should you approach shipping with one carrier and returning with another?
    8. When is charging for returns and acceptable policy?
    9. Which technologies offer the most value in an effective returns strategy?
    10. What should a returns strategy look like for large items?

     

    • Amit Sharma
      Company Logo
    • Levi Young
    • Matt Curry
      Company Logo
    • Richard Locke
      Company Logo
  8. Closing Keynote Address

    Evaluating What Operational Excellence Will Look Like In 2020 And What You Should Do Now To Prepare (provisional title)

    • Evaluating how warehouse management will develop over the next two years
    • Assessing which new operational strategies retailers will be using by 2020 for peak delivery periods
    • Predicting how will returns strategies change over the next two years
    • Assessing which new supply chain innovations are likely to become commonplace by 2020
    • Understanding the impact of the cloud in retailers' infrastructure decisions by 2020
    • Evaluating what retailers can do today to prepare for the operational landscape of 2020 delivery

     

     

    • Dave Crellin
      Company Logo
  9. Chair's Closing Comments
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA


 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors

Contact

Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.