eDelivery Expo

2018 Conference Tracks

  • The Final Mile

    The Final Mile

    21 March, Theatre 4

    With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors.  This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.  

    We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience. Bringg Logo

  • Operational Excellence

    Operational Excellence

    22 March, Theatre 4

    The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing.  Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.

    The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare. Narvar Logo

Loading
  • The Final Mile
  • Operational Excellence

Overview

Sponsor

21 March, Theatre 4
  1. Welcome from IRX/EDX 2018 Chair
  2. Opening Keynote Address

    The Ecommerce State Of The Nation 2018

    • What does the eCommerce landscape look like in 2018, how will this develop and what key opportunities are emerging?
    • What key challenges does the industry face as customer expectations rise and competition remains fierce?
    • What tough questions do retailers need to be asking themselves to secure their future in an uncertain economy?
    • What key leadership skills do eCommerce executives need to focus on to drive success going forward?

     

     

  3. Chair's introduction
  4. Opening Keynote Address

    Driving Market Share And Customer Experience Through Best Practices Of Same Day Delivery

    • Understanding customer expectations and business case around same day delivery
    • Building a cost-effective same day delivery strategy the offers real ROI and customer engagement
    • Assessing and overcoming the key same day delivery challenges
    • Comparing and contrasting key same day delivery carrier options and which technologies to invest in
    • Evaluating how you can differentiate yourself in a commercial way from other retailers offering same day delivery to impress your customers

     

     

  5. Case Study

    Using Visibility And Tracking As A Key Way To Differentiate Your Last Mile

    • Achieving a clearer understanding of the growing customer demand for track and trace
    • Building a strategy that maximizes visibility for your customers as a key differentiator
    • Assessing how to achieve visibility if you have a mix of carriers
    • Evaluating what smaller retailers can lean from the big players regarding visibility and tracking
    • Predicting where visibility and tracking are headed for future strategic planning

     

     

    • Chris Haighton
      Company Logo
  6. Sponsor Keynote

    7 Steps To Building State-of-The-Art Delivery Operations

    Considering the drastic changes that the delivery market has undergone over the past few years, companies that want to remain viable need to achieve logistical excellence in terms of both operational efficiency and customer experience.

    This presentation will present the best practices required to achieve these goals:

    • How to streamline your processes, improve their efficiency and reduce related costs
    • Technologies to provide comprehensive visibility and communicate effectively
    • Ways to customize your customers' experiences in order to build loyalty

     

     

    • Raanan Cohen
      Company Logo
  7. Welcome back
  8. Case Study

    Seizing The Black Friday Opportunity

    Stepping Up To The Last Mile Challenge To Ensure Your Customers’ Expectations Are Met During The Festive Season

    • Evaluating the impact of Black Friday on European eCommerce and customer experiences
    • Building a last mile strategy that is strong and agile enough to predict and cater for the Black Friday demand
    • Establishing how to overcome the inevitable, yet unexpected challenges of peak delivery periods and still meet your customers’ expectations  
    • Ensuring your carrier and technology partner relationships are up to scratch 
    • Communicating effectively with your team and your customers to ensure Black Friday runs smoothly

     

     

     

     

  9. Panel Discussion

    How Will Delivery And Customer Convenience Change By 2020 And What Should You Do Now To Prepare?

    The moderator will ask some of the following questions:

    1. What will a state of the art delivery look like in 2020 and what should you do now to prepare
    2. What will customer expectations be around one hour delivery by 2020 and what should your strategy be today?
    3. What advances can we expect with drone delivery by 2020 and what should you do today to prepare?
    4. How will bicycle delivery be impacting eCommerce by 2020 and how can you integrate it into your strategy today?
    5. How will robot and self-driving delivery be impacting retailer's delivery strategies by 2020 and what should your strategy be today?
    6. Which drop off points beyond the home will prevail by 2020 and what should your strategy be today?
    7. What proportion of deliveries will be made to customers' boots and lockers by 2020 and should you integrate it into your strategy?
    8. How will driverless vehicles and robots impact the delivery market by 2020 and what should you do now to prepare?
    9. How seriously should retailers take subscription models as part of their delivery strategies?
    10. How important will instant returns be by 2020?

     

    • Chris Haighton
      Company Logo
    • Dan Cluderay
      Company Logo
    • Richard Surridge
      Company Logo
    • Samantha James
      Company Logo
  10. Closing Keynote Address

    Drone And Robot Delivery…Getting Beyond The Hype For A World-Class Customer Delivery Experience

    • Understanding what progress has been made to date worldwide in drone and robot customer delivery
    • Evaluating the challenges and regulations that need to be faced for it to become a realistic delivery experience for your customers
    • Assessing the realistic timescales for roll-out and what you can do to keep up with developments
    • Understanding how your customers feel about robots and drones and how it may impact their shopping habits
    • Predicting what Amazon's role will be in drone delivery in the near future

     

     

  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA


 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors

Contact

Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.