eDelivery Expo

2018 Conference Tracks

  • The Final Mile

    The Final Mile

    21 March, Theatre 4

    With the options for customer delivery rapidly growing and with some retailers even providing an hourly delivery option; the final mile is fast becoming a key way to differentiate yourself from your competitors.  This crucial track looks at same-day delivery and how you can ensure it enhances customer experience, using tracking effectively to differentiate your offer and what an effective final mile strategy should look like to ensure Black Friday success.  

    We’ll also discuss the plethora of new delivery options, how customer convenience in delivery will change by 2020 and assess how drones and robots will be used to offer a world-class delivery experience. Bringg Logo

  • Operational Excellence

    Operational Excellence

    22 March, Theatre 4

    The ‘Operational Excellence’ track focuses on the supply chain, operations and logistics element of internet retailing.  Attend this track to understand how you can use innovation in your warehouse to improve your operational efficiency and how you can best manage 3PL relationships during peak trading to improve customer experiences.

    The track also looks at how retailers can work together operationally to drive sales, ensuring your returns policy avoids business disruption and what operational excellence will look like in 2020 and how you can best prepare. Narvar GFS

  • The Final Mile
  • Operational Excellence



21 March, Theatre 4
  1. Chair's introduction
  2. Opening Keynote Address

    Driving Market Share And Customer Experience Through Best Practices Of Same Day Delivery

    • Understanding customer expectations and business case around same day delivery
    • Building a cost-effective same day delivery strategy the offers real ROI and customer engagement
    • Assessing and overcoming the key same day delivery challenges
    • Comparing and contrasting key same day delivery carrier options and which technologies to invest in
    • Evaluating how you can differentiate yourself in a commercial way from other retailers offering same day delivery to impress your customers



    • Nigel Blunt
      Company Logo
  3. Fireside Chat:

    How To Approach Two-Person International Delivery When You Are Expanding Quickly 


    • Introduction to Made.com and their delivery strategy
    • What considerations does delivering large items bring to a delivery strategy?
    • Which key pitfalls should retailers be aware of when delivering internationally? 
    • What does an effective international returns policy look like with two-person delivery items? 
    • How do delivery customer expectations differ in different countries?  
    • How can you best manage relationships with international 3PLs for to help you expand quickly? 
    • Which key warehousing and logistics considerations will help you satisfy the international customer?




    • Julien  Callede
      Company Logo
  4. Sponsor Keynote

    7 Steps To Building State-of-The-Art Delivery Operations

    Considering the drastic changes that the delivery market has undergone over the past few years, companies that want to remain viable need to achieve logistical excellence in terms of both operational efficiency and customer experience.

    This presentation will present the best practices required to achieve these goals:

    • How to streamline your processes, improve their efficiency and reduce related costs
    • Technologies to provide comprehensive visibility and communicate effectively
    • Ways to customize your customers' experiences in order to build loyalty



    • Raanan Cohen
      Company Logo
  5. Welcome back
  6. Presentation

    What Can The eCommerce Sector Learn From A Fast Growing, Highly Innovative, International Delivery Disruptor? 

    • The world of work and how people want to work is changing 
    • On-demand apps can help grow traditional sectors rather than rival them 
    • Delivery is motored by technology - how machine learning means quicker delivery times 





    • Caroline Hazlehurst
      Company Logo
  7. Panel Discussion

    How Will Delivery And Customer Convenience Change By 2020 And What Should You Do Now To Prepare?

    The moderator will ask some of the following questions:

    1. What will a state of the art delivery look like in 2020 and what should you do now to prepare
    2. What will customer expectations be around one hour delivery by 2020 and what should your strategy be today?
    3. What advances can we expect with drone delivery by 2020 and what should you do today to prepare?
    4. How will bicycle delivery be impacting eCommerce by 2020 and how can you integrate it into your strategy today?
    5. How will robot and self-driving delivery be impacting retailer's delivery strategies by 2020 and what should your strategy be today?
    6. Which drop off points beyond the home will prevail by 2020 and what should your strategy be today?
    7. What proportion of deliveries will be made to customers' boots and lockers by 2020 and should you integrate it into your strategy?
    8. How will driverless vehicles and robots impact the delivery market by 2020 and what should you do now to prepare?
    9. How seriously should retailers take subscription models as part of their delivery strategies?
    10. How important will instant returns be by 2020?


    • Caroline Hazlehurst
      Company Logo
    • Robert  Kulawik
      Company Logo
    • Samantha James
      Company Logo
    • Tim  Stevens
      Company Logo
  8. Closing Address

    Using Visibility And Tracking As A Key Way To Differentiate Your Last Mile

    • Achieving a clearer understanding of the growing customer demand for track and trace
    • Building a strategy that maximizes visibility for your customers as a key differentiator
    • Assessing how to achieve visibility if you have a mix of carriers
    • Evaluating what smaller retailers can lean from the big players regarding visibility and tracking
    • Predicting where visibility and tracking are headed for future strategic planning



    • Chris Haighton
      Company Logo
  9. Chair's Closing Comments
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 6
The NEC Birmingham

Gold Sponsors

Silver Sponsors


Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.