eDelivery Expo

Free-to-attend conferences

  • The Final Mile

    The Final Mile

    5 April, Theatre 4
    Is your delivery strategy surpassing customer expectations whilst playing a pivotal role in driving eCommerce revenue?  The final mile - get it wrong, and business is measurably lost; get it right, and win the competitive edge!  Strategies and technologies designed to drive increased flexibility, convenience and cost-effectiveness continue to grow, but do you really know what your customers actually wants? What tools and strategies are you using to manage these expectations to ensure cost-effectiveness and drive profitability?  The 3rd Annual eDelivery Expo is fast becoming the meeting place for the UK’s delivery ecosystem! With over 1.5bn parcels expected in order movements in the UK alone, this event  will showcase  an exciting mix of suppliers, education and best practice advice  designed to make your final mile deliveries go the distance!correos
  • Operational Excellence

    Operational Excellence

    6 April, Theatre 4

    Retail Operations will examine how the rapid growth of online retail has impacted traditional infrastructure revealing new approaches for achieving efficiency, responsiveness and agility. Migration to online shopping has forced retailers to restructure operations, models and relationships with customers and suppliers to achieve supply chain effectiveness. Hear how leading retailers are getting to grips with new technology and operational strategies designed to increase  growth opportunities and customer satisfaction by gaining first-hand insights into key topics including omni-channel, international growth and delivery, big data, sourcing, returns management and collaborative working. This conference will get to the heart of what is needed to improve supply chain effectiveness in the omni-channel today while maximising commercial objectives available to ensure a fit for future retail supply chains.

  • The Final Mile
  • Operational Excellence



6 April, Theatre 4
  1. Opening Keynote Q&A

    Festive Post-Mortem – lessons to learn and moving forward for 2017 and beyond!

    Unpredictable changes in customer buying behaviours can have an enormous and negative impact product development and delivery. How can supply and distribution be aligned and prepared for to possible fluctuations in buying behavior and what are the costs/benefits? 

    • Terry Murphy
      Company Logo
  2. Why Retailers Need to Work Harder on Their Returns

    The devil is in the detail! 

    Multichannel aftersales management can be disastrous to the bottom line, customer experience and back room operations and practices.  How can robust strategies for returns management be used as a vehicle  to enhance customer communications an connections? Can impact on the bottom line be reduced with effective back office management? How can innovative approached increase customer satisfaction and how can this be quantified?

    • Jonathan  Gorst
      Company Logo
  3. Opening Keynote Address

    Behind the Slogan - hard lessons from the front line of supply chain transformation

    A growing number of retailers are turning to their supply chain for competitive differentiation, increasingly exposing their supply chains directly to their customers with capabilities that are intended to benefit both them and their customers.  How is the era of the customer-facing supply chain benefiting customers and retailers and how can logistical challenges be converted into commercial opportunities?  

    • Simon Finch
      Company Logo
  4. International Fulfillment and Delivery

    Delivering customer satisfaction and achieving cost-effectiveness in the global markets  

    How can greater alignment between backroom and boardroom help build a cost-effective and efficient strategy for customer-centric fulfillment and delivery? 
    Hear  how  a leading retailer is leading the way in cutting edge fulfillment  and delivery how the organisation is continuously changing  and adapting  to meet new customer demands at home and in international markets 

    • Nick Fox
      Company Logo
  5. Panel Discussion

    Opening Your Doors to the 4th Industrial Revolution

    This session explores how modern retails can open their doors to the seemingly overwhelming influx of innovation, sift through the noise and then rapidly evaluate, integrate and deploy the technology before its pertinence expires.

    • Paul  Skeldon
    • Robin  Phillips
  6. Sponsor Case Study: Correos

    The Spanish eCommerce Market


    The Spanish ecommerce market is the 4th largest in Europe. It is as well the largest European importer for Asian ecommerce. The national Spanish mail operator is playing a key role in redefining the last mile logistics together with the largest operators in the world. This presentation will give an insight in the Correos strategy to connect online retailers worldwide with Spanish consumers.

    • Enrique  Sánchez
      Company Logo
  7. Fleet Management to Optimise Home Delivery and Customer Satisfaction
    Accountable for supporting the safe, legal and efficient operation of the Sainsbury's Online home delivery fleet of c. 2,250 light commercial vehicles & supplying driver training and risk management to ensure best in class service & safe deliveries for c. 6,500 drivers. Hear first-hand who processes and procedures are aligned with driving increased customer satisfaction, cost-savings and business growth.  
    • Philip Cane
      Company Logo
  8. Insight Session

    Increasing Operational Effectiveness in the Omnichannel Today – top tips!

    Operational effectiveness has two key aspects – Creating a process that meets the customers’ needs, whatever they might be, and doing so in as cost effective manner as possible. Meeting these twin objectives is becoming increasingly difficult in the ever more complex omnichannel environment. Gain an insight into what those challenges are and share Walter’s experiences in tackling them effectively.

    • Walter Blackwood
      Company Logo
  9. Panel Discussion

    Partnering with 3PLs  - where, when and how?

    3PLor not?  How can 3PLs be harnessed to increase the speed and efficiency of logistics operations while keeping costs down? What should you be looking for in a business partner at home and abroad? Hear from our panel of leading retailers and you decide – 3PL now and going forward or not!

    • Peter Ward
      Company Logo
  10. Panel Discussion

    Final Mile: Same-Day, Next-Day, Nominated Day & Time Slots

    Last mile delivery is a key driver shaping the growth of eCommerce and the omni-channel retail economy. Expectations for deliveries are on the rise. What are the future opportunities? How can costs be reduced? Where is the ROI? More importantly – what do customers really want? 


    • Craig Wheeler
      Company Logo
    • Wioletta  Bogus
      Company Logo
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors


Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.