Multichannel aftersales management can be disastrous to the bottom line, customer experience and back room operations and practices. How can robust strategies for returns management be used as a vehicle to enhance customer communications an connections? Can impact on the bottom line be reduced with effective back office management? How can innovative approached increase customer satisfaction and how can this be quantified?
EDX is very good for meeting suppliers and for networking and networking is the critical element for me
Former Director – Group Logistics, Mothercare
It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
Senior Manager – Click & Collect, ASDA
EDX is the place to be
Head of Operations, John Lewis Partnership
EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
Director, PowerSaver Electrical Supplies
EDX is great, you cannot have multichannel without eDelivery
The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom Internet Retailing Events is a subsidiary of Clarion Events Limited.