eDelivery Expo

Free-to-attend conferences

  • The Final Mile

    The Final Mile

    5 April, Theatre 4
    Is your delivery strategy surpassing customer expectations whilst playing a pivotal role in driving eCommerce revenue?  The final mile - get it wrong, and business is measurably lost; get it right, and win the competitive edge!  Strategies and technologies designed to drive increased flexibility, convenience and cost-effectiveness continue to grow, but do you really know what your customers actually wants? What tools and strategies are you using to manage these expectations to ensure cost-effectiveness and drive profitability?  The 3rd Annual eDelivery Expo is fast becoming the meeting place for the UK’s delivery ecosystem! With over 1.5bn parcels expected in order movements in the UK alone, this event  will showcase  an exciting mix of suppliers, education and best practice advice  designed to make your final mile deliveries go the distance!correos
  • Operational Excellence

    Operational Excellence

    6 April, Theatre 4

    Retail Operations will examine how the rapid growth of online retail has impacted traditional infrastructure revealing new approaches for achieving efficiency, responsiveness and agility. Migration to online shopping has forced retailers to restructure operations, models and relationships with customers and suppliers to achieve supply chain effectiveness. Hear how leading retailers are getting to grips with new technology and operational strategies designed to increase  growth opportunities and customer satisfaction by gaining first-hand insights into key topics including omni-channel, international growth and delivery, big data, sourcing, returns management and collaborative working. This conference will get to the heart of what is needed to improve supply chain effectiveness in the omni-channel today while maximising commercial objectives available to ensure a fit for future retail supply chains.

  • The Final Mile
  • Operational Excellence



6 April, Theatre 4
  1. Opening Keynote Address

    Festive Post-Mortem – lessons to learn and moving forward for 2017 and beyond!

    Unpredictable changes in customer buying behaviours can have an enormous and negative impact product development and delivery. How can supply and distribution be aligned and prepared for to possible fluctuations in buying behavior and what are the costs/benefits? 

    • Dino Rocos
      Company Logo
  2. Why Retailers Need to Work Harder on Their Returns

    The devil is in the detail! 

    Multichannel aftersales management can be disastrous to the bottom line, customer experience and back room operations and practices.  How can robust strategies for returns management be used as a vehicle  to enhance customer communications an connections? Can impact on the bottom line be reduced with effective back office management? How can innovative approached increase customer satisfaction and how can this be quantified?

    • Jonathan  Gorst
      Company Logo
  3. Sponsor Case Study
    More details coming soon 
  4. ASDA to You - Third Party Pick Up and Drop Off to Maximise Convenience and Flexibility
    More details coming soon.
  5. Panel Discussion

    EC2 - Effortless Commerce + Emotional Connection

    In a world in which fast & free are table stakes, how you can compete and sidestep the race to the bottom on price? Customers rely on two intangible qualities to inform their decisions: an emotional connection and effortless commerce. The brands that win against giants like Amazon are able to clearly communicate their values, demonstrate a POV on the world and have people believe they made their lives easier.

  6. Closing Keynote Address

    Strategies for Growth in 2017 and Beyond  - Aligning Operations with Better Customer Experiences

    A growing number of retailers are turning to their supply chain for competitive differentiation, increasingly exposing their supply chains directly to their customers with capabilities that are intended to benefit both them and their customers. How is the era of the customer-facing supply chain benefiting customers and retailers and how can logistical challenges be converted into commercial opportunities? 

    • James Matthews
      Company Logo
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors



Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

eDelivery Expo is organised by Internet Retailing Events part of Clarion Events Ltd. Internet Retailing Events (IRE) host board level multichannel events for retailers across Europe. IRE work in partnership with InternetRetailing and eDelivery who are the leading magazines and news portal for European ecommerce.