eDelivery Expo

IMRG Lounge

Got burning questions about eCommerce?

Got burning questions about eCommerce?

Visit the IMRG Lounge and put them to the experts! Backed by extensive research, the IMRG team will be on-hand to share their insights on the UK market, logistics performance and cross-border expansion. 

Talk about: 

The UK market 

Check your website performance against industry level data from the quarterly benchmark that provides members with insights into 40 additional KPIs including basket and checkout abandonment rates, visitor bounce rates and ROI across different channels. 

  • Visitor bounce rate
  • Basket abandonment rate
  • Checkout abandonment rate


Customer acquisition & retention statistics

  • Active customer retention rate
  • Percentage of new customers

Marketing spend and ROI

  • PPC ROI 
  • Affiliate ROI
  • Online marketing ROI
  • Revenue split by marketing method - paid, affiliate, email, natural, direct, social, display & other 
  • Visits split by marketing method - paid, affiliate, email, natural, direct, social, display & other 
  • Orders split by marketing method - paid, affiliate, email, natural, direct, social, display & other 

Logistics Performance 

The IMRG MetaPack UK Delivery Index enables the e-retail industry to track a wide range of key metrics benchmarking performance, identifying trends and informing strategic decisions. 

  • Destination analysis - monitoring the 'fall to earth' of UK and cross-border orders
  • Quality of service - analysing the level of 'on time' delivery and attempted 'carded' delivery
  • Addressing - checking the impact that address quality has on delivery performance 
  • Order value - recognising the correlation between order value and the affordability of delivery

Cross-border expansion 

Expansion into other markets is a key focus for many IMRG members. To help support successful market entries, they've rolled out a series of 'cross-border passports' - containing all the information you need to establish your brand abroad. 

You can sign up on the day to receive free access to the following country passports and future ones. 

  • China 
  • Russia 
  • Germany
  • Australia 
  • USA

You might also like to...

  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors



Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

eDelivery Expo is organised by Internet Retailing Events part of Clarion Events Ltd. Internet Retailing Events (IRE) host board level multichannel events for retailers across Europe. IRE work in partnership with InternetRetailing and eDelivery who are the leading magazines and news portal for European ecommerce.