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eBook: How to boost customer experience and grow online sales with delivery



eBook: How to boost customer experience and grow online sales with delivery

Delivery is fundamental to sales growth as consumers now choose where to shop based on the delivery services on offer. It can be a great competitive advantage, winning you sales and scores of happy customers, but on the other hand it can be a critical weakness as the challenging complexity can be time-consuming and costly. 
This is the first in a series of 4 practical ‘how to’ guides from industry pioneers GFS, which unlock the secrets to how retailers can leverage delivery to accelerate growth and achieve their ambitions.

How to boost customer experience and grow online sales with delivery 

Chapters include:

  1. Why your customer experience is central to sales growth 
  2. How to wow your customers with delivery
  3. Finding the right delivery mix for your customers 
  4. The importance of communication 
  5. The joy of unboxing
  6. Returns – A profitable opportunity
  7. How to review, adapt and thrive

Make sure you collect all 4 ‘How To …’ guides to complete your toolkit for growth.

Coming soon: 

#2 How to reduce operational cost & complexity with delivery 
#3 How to grow internationally with delivery 
#4 How to grow multi-channel sales with streamlined delivery 
For over 16 years GFS has been behind the success of some of the fastest growing brands with unique and affordable Enterprise Carrier Management (ECM) solutions to optimise shipping and customer experience from checkout to doorstep.

Join GFS in the Operational Excellence theatre on day 2 of EDX to hear more about Putting Delivery At The Heart Of Your Growth Strategy from GFS Commercial Director Daniel Ennor.

You can also stop by stand J92 to say hello to the GFS team.



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  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



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Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.