Whitepaper: State of the art delivery operations12-Feb-2018
For better or worse, the market for delivering goods and services has undergone drastic changes over the past few years. These days, customers expect seamless experiences with fast deliveries that arrive at the time and place they find most convenient.
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This shift happened as Amazon has come to dominate the online retail market through rapid growth and cutting-edge innovations. Their level of logistical excellence has changed the rules of the game in terms of both operational efficiency and customer experience.
To remain relevant, every company that has goods that need to be delivered, either directly or indirectly, must evolve by becoming fully agile across their entire delivery ecosystem. Companies include retailers of all types, as well as their logistics service providers including post & parcel companies, 3PLs, 4PLs and shipping companies.
This whitepaper will go into detail regarding the best practices that companies need to adopt in order to establish a clear competitive edge for themselves by building cutting-edge delivery operations.
- Step 1: Streamline Processes
- Step 2: Improve Efficiency
- Step 3: Provide Visibility
- Step 4: Communicate Effectively
- Step 5: Customize Experiences
- Step 6: Build Loyalty
- Step 7: Reduce Costs
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