eDelivery Expo

The Omnichannel Theatre

Customers don't do business with channels; they do business with brands 

Customers don't do business with channels; they do business with brands 

It is imperative for companies to support consumers, wherever they may be and deliver an experience that's consistent and relevant regardless of how and where they choose to engage. 

The Omnichannel Experience Theatre will give you the chance to learn insights from industry experts on how to tackle these challenges, successfully connect your retail operations, and take advantage of the opportunities of true Omnichannel retailing. 

Day 1, 5 April 2017

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  1. Magnolia - Real omnichannel

    During intensive interviews about omnichannel, Magnolia looked its customers deep in their eyes and asked: What does omnichannel really mean to you? How real is it? What’s hype and what’s actually being done? How does orchestrated communication across channels work in real-life? All those conversations with our customers led to unique insights into the daily battles of omnichannel practitioners, planners and dreamers. This workshop will explore the ways businesses like MOO and Tesco create omnichannel experiences, show real examples of how it’s done—and dig into what is still ahead for all of us.

    • Rasmus  Skjoldan
      Company Logo
  2. Strategic Trends To Watch in eCommerce for 2017 - OmniCX Digital

    Advancements in digital technologies are helping blur the line between physical and digital worlds. A combination of IOT, AI and Advanced Analytics, Customer MDM are changing the way retailers look at customer experience. In his presentation, the speaker will focus on a host of soft and technology issues that are impacting omni channel go to market models and help the audience understand how to navigate these complex issues. 

    • Bhavish Sood
      Company Logo

Day 2, 6 April 2017

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  1. Magnolia - Real omnichannel
    During intensive interviews about omnichannel, Magnolia looked its customers deep in their eyes and asked: What does omnichannel really mean to you? How real is it? What’s hype and what’s actually being done? How does orchestrated communication across channels work in real-life? All those conversations with our customers led to unique insights into the daily battles of omnichannel practitioners, planners and dreamers. This workshop will explore the ways businesses like MOO and Tesco create omnichannel experiences, show real examples of how it’s done—and dig into what is still ahead for all of us.
    • Rasmus  Skjoldan
      Company Logo

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  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA


 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors







 

Contact

Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

eDelivery Expo is organised by Internet Retailing Events part of Clarion Events Ltd. Internet Retailing Events (IRE) host board level multichannel events for retailers across Europe. IRE work in partnership with InternetRetailing and eDelivery who are the leading magazines and news portal for European ecommerce.