iAdvize - Customer service agents, brand advocates, savvy enthusiasts, chatbots... Who do your customers really want to chat with?
SynopsisThe wide variety of different profiles customers can now interact with online is disrupting the nature of conversations between brands and their customers and radically changing the customer experience. To whom should brands entrust their customer service? Who are tomorrow's customer service agents? Based on feedback and data from companies innovating in this area, iAdvize experts will share their vision of the different challenges and solutions. Variety of different profiles customers can now interact with: Chatbots Customer Service agents Brand Advocates Savvy Enthusiasts
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