eDelivery Expo

Workshops

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iAdvize - Customer service agents, brand advocates, savvy enthusiasts, chatbots... Who do your customers really want to chat with?

Workshop 2, 5 April

Speaker

Synopsis

The wide variety of different profiles customers can now interact with online is disrupting the nature of conversations between brands and their customers and radically changing the customer experience. To whom should brands entrust their customer service? Who are tomorrow's customer service agents? Based on feedback and data from companies innovating in this area, iAdvize experts will share their vision of the different challenges and solutions. Variety of different profiles customers can now interact with: Chatbots Customer Service agents Brand Advocates Savvy Enthusiasts
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Contact

Caroline Langer
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA


 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors

Contact

Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.