eDelivery Expo


Hero background


PCA Predict - The real cost of failed deliveries

Workshop Room 3, 22 March



Failed deliveries cost retailers in more ways than one. And when you consider that one in every 20 online orders is not delivered on the first attempt, this can lead to serious financial and reputational damage. But what's the real issue? And how can retailers improve data quality and increase the likelihood of delivery success?

We'll discuss the findings of PCA Predict's recent report Fixing Failed Deliveries: Improving Data Quality in Retail, and cover the main implications of a failed delivery on both retailers and their customers.

What you'll learn:
  • How much UK businesses are throwing away on failed deliveries
  • How consumers really feel about delivery issues
  • How to build brand reputation and create loyal customers
  • Practical advice on how to improve your company's user experience
  • How to power internationalisation
Pre-Select Workshop Book a Meeting Add to my schedule


Natalie Green
PCA Predict, Waterside, , Basin Road, Worcester, WR5 3DA, UNITED KINGDOM
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 6
The NEC Birmingham

Gold Sponsors

Silver Sponsors


Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.