eDelivery Expo


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SiteSpect - Generate measurable returns on your Customer Experience investment!

Workshop 2, 6 April



According to several experts from Forrester, McKinsey and Accenture, Customer Experience (or CX) is the best way to strengthen your brand and generate revenue. But can you prove it will work for your company? And if so, can you measure how much of an impact CX will have? Join SiteSpect and TrainLine to learn why CX optimization MUST be the cornerstone of your business, and see how you can specifically track an measure its Return on Investment (ROI). After attending this session, you will understand how: Personalization, Omnichannel experiences and testing are achievable and financially measureable A structured approach is possible and you can start today You can drive success across all of your CX projects
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  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 9
The NEC Birmingham

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Silver Sponsors


Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.