SiteSpect - Generate measurable returns on your Customer Experience investment!
SynopsisAccording to several experts from Forrester, McKinsey and Accenture, Customer Experience (or CX) is the best way to strengthen your brand and generate revenue. But can you prove it will work for your company? And if so, can you measure how much of an impact CX will have? Join SiteSpect and TrainLine to learn why CX optimization MUST be the cornerstone of your business, and see how you can specifically track an measure its Return on Investment (ROI). After attending this session, you will understand how: Personalization, Omnichannel experiences and testing are achievable and financially measureable A structured approach is possible and you can start today You can drive success across all of your CX projects
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