eDelivery Expo

Workshops

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Vee24 - 10 innovative ideas for improving your customer experience with Live Engagement

Workshop Room 3, 21 March

Speaker

Synopsis

Great customer service keeps customers coming back. But how do you replicate the instore face-to-face experience that your customers have in store, when they are shopping online? A growing number of retailers now offer Live Engagement where the customer can chat with a customer service agent online to resolve queries and ask for help.

Chatting by text chat is commonplace but it doesn’t come close to replacing that face to face experience. Video chat gets you closer to that experience.

Hear from Priya Iyer how retailers are now recognising the ROI of online video chat. See video chat in action from your own website. Learn about 10 ways in which retailers like Goldsmiths, Schuh, bathstore and DFS are delighting customers and gain practical advice on how to improve your own website with Live Engagement and video chat.

Takeaways
  • Learn about the differences between text chat and video chat
  • See what’s involved in getting a live engagement platform off the ground
  • Hear about 10 key benefits that retailers see with live engagement
  • See for yourself how it works with a short live chat session from your own website (we’ll pick one retailer in the room)
  • Hear about live chat customer service scores, conversion rates, basket abandonment rates and customer feedback comments.
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Contact

Alex Bichuch
Pinewood Court , Tytherington Business Park , Macclesfield , SK10 2XR , UNITED KINGDOM
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA


 

Location

Hall 9
The NEC Birmingham

Gold Sponsors

Silver Sponsors

Contact

Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.