eDelivery Expo


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Yotpo - 10 Things Your Customers Hate About You (that they've been telling you all along)

Workshop 1, 21 March



Everyday, your customers are telling you exactly what they want, exactly what's important to them, and exactly where you should be focusing your time and resources -- but you're not listening.

When we look at everything eCommerce shoppers have said over the past year, using AI and machine learning to gather insights from millions and millions of reviews -- we learn some surprising things about your customers. 


  • What can we learn from using AI to "read" millions and millions of reviews?
  • What are the most important topics your customers mention? How do they change over seasons?
  • What words do your customers use most when talking about your products?
  • What are the most surprising things we learned about your customers?
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Talia Shani
41 Corsham St., London, N16DR, UNITED KINGDOM
  • EDX is very good for meeting suppliers and for networking and networking is the critical element for me
    Walter Blackwood
    Former Director – Group Logistics, Mothercare
  • It’s a great two days and in terms of what you can get of those two days - there’s so much on the itinerary
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA
  • EDX is the place to be
    John Munnelly
    Head of Operations, John Lewis Partnership
  • EDX is very good at getting a lot of the solutions and products that we didn’t know were available on the market
    John Wilson
    Director, PowerSaver Electrical Supplies
  • EDX is great, you cannot have multichannel without eDelivery
    Shaun Fernandes
    Senior Manager – Click & Collect, ASDA



Hall 6
The NEC Birmingham

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Clarion EventsT: +44(0)20 7384 7802  E: info@internetretailingevents.com

The eDelivery Expo is organised by Internet Retailing Events, registered in England and Wales, Company Number 07081797, VAT No. GB 843845601 
Registered Office: Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom
Internet Retailing Events is a subsidiary of Clarion Events Limited.